Robust ThemeDec 09, 2019 2020-04-08 7:40
What are the Memberships?
Our memberships give you a human to contact by email whenever you need support. You also will also have a library full of support tools. We have created this support service so that you can get the help you need quickly and from trained specialists.
We have had hundreds of families and professionals tell us that this really works for them. You are saving large amounts of money by doing it yourself, and we have developed the tools to make it simple,
We are non-judgemental, completely confidential and focused on you as an individual.
What do the Memberships Include?
The memberships consist of two main areas:
As a member you will be able to use all our templates and video guides within your membership library.
The library contains different sections and within each section you will find information and support.
We have links signposting you to useful pages and services and most importantly we have created all the documents and questionnaires you need so that you CAN do the admin required with ease.
These are designed so you can build your knowledge and feel empowered to get the job done.
You will also be able to find caselaw and legal guidance.
Your Email Helpdesk
As well as your library, all members have a designated Helpdesk. You will have an email address to contact your Helpdesk team on, and you can email us as and when you need throughout the month.
The Helpdesk operates 365 days a year and all emails are answered within 72 Hours.
You can ask questions, send us documents or emails to look over and ask for guidance around how to move forward.
You can also email the Helpdesk to offload or share your concerns around what's happening and our specialists will support you to work out the best next steps.
Members can use the templates we have and then send them to us to look over.
When you have the templates you need and the support you need to ask questions, you can do this.
We can tell you if you are being lied to or if something doesn't meet the legal guidance.
How do I Access my Library and Helpdesk?
To access your Membership library log in via the Send Family Instincts website. Look for the "Log In" Button on the top menu.
You can also download the Kajabi App so you have it to hand on your phone or tablet.
When you join up you will receive an email telling you the email address for your helpdesk.
You then email us in the normal way you would anyone else.
We use a secure Helpdesk tool which enables us to retain your emails in your customer file so you do not have to repeat yourself each time you contact us.
Our Helpdesk helps us to keep your Data Secure.
How do I Join and how do I Cancel?
These are monthly support service subscriptions, which renew each month, but there are no tie ins.
You can come and go inline with your current level of support need.
To cancel, you can email us and we will do it for you, or you can log into your account, via the Log In Button on the top menu. Click the image on the right hand side of the top menu and head to settings.
To join, take a look at the Membership details below, choose one that feels right for you, and hit the Join Here button at the bottom of each description.