Our memberships give you a human to contact by email whenever you need support. You also will also have a library full of support tools. We have created this support service so that you can get the help you need quickly and from trained specialists. 

We have had hundreds of families and professionals tell us that this really works for them. You are saving large amounts of money by doing it yourself, and we have developed the tools to make it simple.

We are non-judgemental, completely confidential and focused on you as an individual.

The memberships consist of two main areas:

Your Library 

As a member you will be able to use all our templates and video guides within your membership library. 

The library contains different sections and within each section you will find information and support. 

We have links signposting you to useful pages and services and most importantly we have created all the documents and questionnaires you need so that you CAN do the admin required with ease. 

These are designed so you can build your knowledge and feel empowered to get the job done. 

You will also be able to find caselaw and legal guidance. 

Your Email Helpdesk

As well as your library, all members have a designated Helpdesk. You will have an email address to contact your Helpdesk team on, and you can email us as and when you need throughout the month. 

The Helpdesk operates 365 days a year  and all emails are answered within 72 Hours.

You can ask questions, send us documents or emails to look over and ask for guidance around how to move forward. 

You can also email the Helpdesk to offload or share your concerns around what's happening and our specialists will support you to work out the best next steps. 

Members can use the templates we have and then send them to us to look over. 

When you have the templates you need and the support you need to ask questions, you can do this.

We can tell you if you are being lied to or if something doesn't meet the legal guidance. 

To access your Membership library log in via the Send Family Instincts website.  Look for the "Log In" Button on the top menu.

You can also download the Kajabi App so you have it to hand on your phone or tablet.

 Kajabi - Apps on Google Play

‎Kajabi on the App Store (apple.com)

Login to your library

When you join up you will receive an email telling you the email address for your helpdesk. 

You then email us in the normal way you would anyone else. 

We use a secure Helpdesk tool which enables us to retain your emails in your customer file so you do not have to repeat yourself each time you contact us.

Our Helpdesk helps us to keep your data secure. 

These are monthly support service subscriptions, which renew each month, but there are no tie ins. 

You can come and go inline with your current level of support need. 

To cancel, you can email us and we will do it for you, or you can log into your account, via the Log In Button on the top menu. Click the image on the right hand side of the top menu and head to settings. 

With our Free Trial you can take a look inside the Membership.

If you 'purchase' the trial, you will be granted it for 7 days. It does not include Helpdesk Support and the content is restricted, so not all that is available in the paid version, will be available to you, but you will still find heaps of good content.

As you will not be asked to enter any payment details when 'purchasing' there is no catch, once the 7 days are up, your access will simply stop, and you are free to come back to this page and purchase the full Membership.

You cannot purchase the Trial more than once.